Conflict Management

Con­flict is an inevitable part of dai­ly liv­ing. In our busi­ness, per­son­al and social affairs, we encounter peo­ple in con­flict. When mis­man­aged, con­flict can be destruc­tive and dis­rup­tive. If prop­er­ly addressed, it is an oppor­tu­ni­ty for cre­ativ­i­ty and prob­lem solv­ing. Learn how to rec­og­nize the poten­tial in con­flict, get con­flict into the open and estab­lish a cli­mate where both par­ties can nego­ti­ate a suc­cess­ful, win-win out­come. Dis­cov­er why so many con­flicts are destruc­tive and how and why they result in fail­ure. Learn how to deal with a num­ber of com­mon respons­es to con­flict. Devel­op new skills through par­tic­i­pa­tion in case stud­ies, prac­ti­cal appli­ca­tions, sim­u­la­tions and group activ­i­ties. Prac­tice the skills you need to suc­cess­ful­ly man­age and resolve the con­flicts in your pro­fes­sion­al and per­son­al relationship.
What you will learn

  • Identify the nature of conflict.
  • Outline a process for managing interpersonal conflict.
  • Identify the ground rules for managing conflict successfully.
  • Demonstrate six techniques for resolving conflict successfully.
  • Identify and address the barriers to effective conflict management.
  • Develop personal action plans to resolve conflict.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.

Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.


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New course schedules are released each June and October.

Course Not Offered This Term

This course is not currently scheduled, but may be offered in an upcoming term. New course schedules are announced each June and October.

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