Influencing Difficult People

  • Online delivery
  • U of A south campus

Dif­fi­cult peo­ple have learned that their approach­es help them get their way. It seems that this small num­bers of dif­fi­cult peo­ple cause most of the stress in our lives-rob­bing us of our pro­duc­tiv­i­ty and sat­is­fac­tion. Our usu­al respons­es only seem to make it worse. In this inter­ac­tive work­shop, you will learn to rec­og­nize the pat­terns some peo­ple use to devel­op the skills and respons­es need­ed to deal with these pat­terns more effec­tive­ly and pro­duc­tive­ly. Short-term tac­tics nec­es­sary to pre­serve your san­i­ty and your pri­or­i­ties will be prac­ticed, as well as long-term strate­gies on how to cre­ate coop­er­a­tion and more pro­duc­tive rela­tion­ships. You will devel­op a per­son­al action plan to build and sus­tain your influ­ence in dif­fi­cult sit­u­a­tions and in life in general.
What you will learn

  • Discuss the six assumptions that lead to successful interactions with difficult people.
  • Discuss the difference between influencing behaviour and changing people.
  • Relate how style preferences can cause difficulties around influencing, responding to people, pacing activity, and organizing.
  • Learn the four steps to influence difficult situations.
  • Identify techniques to manage your stress and anger, and to respond appropriately.
  • Conduct a “carefrontation.”
  • Develop personal action plans to influence the difficult people in your life.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.


Kris Cramer

Your Instructor

Kris Cramer

Online learn­ing

Online courses are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Weekday daytime (Mon)
Mar 22, 2021

9:00 am – 4:30 pm







Class info
  • Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • Eli­gi­ble for the Cana­da-Alber­ta Job Grant.
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages are avail­able for most Exten­sion cours­es. Con­tact us at excorp@​ualberta.​ca for pre­ferred pricing.
  • Open for registration until March 22, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts.
Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.


Looking for different course dates?

New course schedules are released each June and October.

  • 1 scheduled
  • Online delivery

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