Influencing Difficult People

  • Online delivery
  • eClass

Dif­fi­cult peo­ple have learned that their approach­es help them get their way. It seems that this small num­bers of dif­fi­cult peo­ple cause most of the stress in our lives-rob­bing us of our pro­duc­tiv­i­ty and sat­is­fac­tion. Our usu­al respons­es only seem to make it worse. In this inter­ac­tive work­shop, you will learn to rec­og­nize the pat­terns some peo­ple use to devel­op the skills and respons­es need­ed to deal with these pat­terns more effec­tive­ly and pro­duc­tive­ly. Short-term tac­tics nec­es­sary to pre­serve your san­i­ty and your pri­or­i­ties will be prac­ticed, as well as long-term strate­gies on how to cre­ate coop­er­a­tion and more pro­duc­tive rela­tion­ships. You will devel­op a per­son­al action plan to build and sus­tain your influ­ence in dif­fi­cult sit­u­a­tions and in life in general.
What you will learn

  • Discuss the six assumptions that lead to successful interactions with difficult people.
  • Discuss the difference between influencing behaviour and changing people.
  • Relate how style preferences can cause difficulties around influencing, responding to people, pacing activity, and organizing.
  • Learn the four steps to influence difficult situations.
  • Identify techniques to manage your stress and anger, and to respond appropriately.
  • Conduct a “carefrontation.”
  • Develop personal action plans to influence the difficult people in your life.
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.


Weekday daytime (Mon)
Mar 22, 2021

9:00 am – 4:30 pm







Syn­chro­nous online learning, eClass

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Kris Cramer

Your Instructor

Kris Cramer

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • Cost assistance: May be eli­gi­ble for the Cana­da-Alber­ta Job Grant and the Canada Training Benefit. (view all)
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at for pre­ferred pricing.
  • Open for registration until March 22, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts.
Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

Looking for different course dates?

New course schedules are released each June and November.

  • Offered now
  • Online delivery

A note about courses during COVID-19: all online

All courses will be delivered online, including many that were previously unavailable in the online format.

If you do see a course or program on our website announced as an in-person or downtown Edmonton offering, please disregard the format – but not the course. There will be no in-person offerings through the Faculty of Extension for the Winter or Spring Terms.

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