Interpersonal Communications

  • Online delivery
  • eClass
  • 15 hour course, no prerequisites

Com­mu­ni­cat­ing well is one of the most impor­tant con­trib­u­tors to oper­a­tional suc­cess, and is crit­i­cal to build­ing rela­tion­ships with peo­ple. Using expe­ri­en­tial and reflec­tive activ­i­ties, as well as lis­ten­ing, ques­tion­ing and non-ver­bal tech­niques, this work­shop will help par­tic­i­pants express them­selves more clear­ly, bet­ter inter­pret the mes­sages of oth­ers, man­age inter­ac­tions with dif­fer­ent com­mu­ni­ca­tion styles, and enhance their under­stand­ing of inter­per­son­al conflict.

Course at a glance
  • In-class, face-to-face delivery.
  • Hands-on course based on active student participation; class dynamics include group work, classroom discussions, and short lectures.
  • Aimed at professionals in supervisory roles who wish to upgrade their skills and aspiring leaders ready to invest in their career prospects.
What you will learn

By the end of this course, you should be able to:

  • Identify the elements of interpersonal communication.
  • Manage differing communication styles and preferences.
  • Interpret non-verbal messages.
  • Demonstrate active listening skills.
  • Employ effective questioning techniques.
  • Use models in providing constructive feedback.
  • Recognize conflict sources and styles.
Take note:

  • All course resources and learning materials are provided in-class.
  • This is an attendance-basis, non-graded course.
  • Learning activities are completed exclusively in class (no pre- or post-course work required).
This course has no prerequisites

Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.


Weekday daytime (Mon, Tue)
Mar 15, 2021Mar 16, 2021

8:30 am – 5:00 pm MST


8:30 am – 5:00 pm MST






Syn­chro­nous online learning, eClass

15 hours of instruction

In synchronous online courses, students move through the course material at the same pace as their peers. These courses also provide learners with pre-scheduled online lectures that have the instructor and students interacting at the same time. All components of this type of course are accessible through eClass, the University of Alberta’s eLearning management tool. for­mat details

Janice Levesque - Peters

Your Instructor

Janice Levesque - PetersID: janice-levesque---peters

Class info
  • This is a syn­chro­nous course that fea­tures live online activ­i­ties at pre­de­ter­mined times. Detailed infor­ma­tion will be com­mu­ni­cat­ed to you via your ual­ber­ta email address and the class syl­labus. For the real-time class­room ses­sions, a com­put­er with both audio input and out­put (such as a micro­phone-equipped head­set) is required. To start your online learn­ing expe­ri­ence vis­it www​.ext​-leo​.ca/​s​t​u​dents
  • 15 course hours in total
  • Cost assistance: May be eli­gi­ble for the Cana­da-Alber­ta Job Grant and the Canada Training Benefit. (view all)
    Cor­po­rate mul­ti-reg­is­tra­tion pack­ages (groups of 4 or more) are avail­able for most Exten­sion cours­es. Con­tact us at for pre­ferred pricing.
  • Open for registration until March 15, 2021. Register at least one week before the course start date to secure your spot. If space is available you may register until the day the course starts.
Currently counts towards

* If you are already enroled in this program, please refer to your specific program requirements as outlined at the time of your admission: Bear Tracks > Academic Advisement.

You can register for and take a course without applying and enrolling into the program.

We recommend that you apply to the program as soon as possible to lock in your course requirements as they are subject to change.

Looking for different course dates?

New course schedules are released each June and November.

  • Online delivery
  • 15 hour course, no prerequisites

A note about courses during COVID-19: all online

All courses will be delivered online, including many that were previously unavailable in the online format.

If you do see a course or program on our website announced as an in-person or downtown Edmonton offering, please disregard the format – but not the course. There will be no in-person offerings through the Faculty of Extension for the Winter, Spring, and Summer 2021 terms.

Get ready to keep learning! Register for a course and join us online this year.